Frequently Asked Questions
Find answers to common questions about our services, billing, and how Prosper Urgent Care works.
What are your hours of service?
We are open 7 days a week, 8am–4pm, including weekends. Walk-ins are always welcome.
What is your pricing?
$99 urgent care visits, in-house tests and treatment included; $45 school/sports/work physicals; $99 DOT and Coast Guard physicals; $45 B12 shots.
What payment methods do you accept?
We are card and cash-pay only at this time.
Which insurances do you accept?
We are in-network with Curative: Curative members pay only their plan's copay, if any. We are finalizing contracts with the other major insurers in Jacksonville. Until then, with any other plan you pay the flat price and we file your out-of-network claim for you, free.
Do you offer labs?
Rapid COVID and flu, strep, mono, urinalysis, urine pregnancy tests, blood glucose, and ECGs are done in-house and included in your $99 urgent care visit. STD testing and other labs are sent to Quest.
Can you send off labs for preoperative clearance?
Yes, we can send off labs for preoperative clearance as requested.
Do you have an ECG machine?
Yes. ECGs are done in the clinic. They are included in a $99 urgent care visit, or $15 as an add-on to a school, sports, or work physical.
How does the telemedicine process work?
Video visits are $99 and available to patients who are in Florida during the visit. Book online, complete the short intake and consent, and we email you a private visit link right away. Open it a few minutes before your appointment and join from any device with a camera and internet connection. Afterward we email your visit summary and an itemized receipt you can send to your insurance for possible out-of-network reimbursement. Video visits cannot include in-person tests like swabs, injections, or labs.
Do you have an x-ray machine?
We do not have an x-ray machine, but we can send you with an imaging order to Precision Imaging.
Do you offer DOT physicals?
Yes, we do offer DOT physicals.
Do you offer worker's compensation appointments?
No, we do not offer worker's compensation appointments.
Can you prescribe controlled substances?
We cannot prescribe any controlled substances.
What if I need to cancel or reschedule my appointment?
Please call us at 904-990-6527 or email support@prosperurgentcare.com to cancel or reschedule your appointment. No cancellation fee.
Still have questions?
For further assistance, our team is here to help you get the care you need.
Clinic Hours
8am–4pm, 7 days a week
Our support team is available during clinic hours.