Terms of Service

These terms cover our website, online scheduling, online check-in, visit-document pages and text messages. By using them you agree to these terms and our Privacy Policy. If you do not agree, please do not use them. You can always check in at the front desk instead.

Our online services are not for medical emergencies. If you think you are having an emergency, call 911 or go to the nearest emergency room. Information on our website is general and is not medical advice. Care happens only through an actual visit with our providers.

• Give accurate and complete information, including allergies, medications and your phone number.
• Only check in for yourself, or for someone you are legally allowed to act for, such as your child.
• Keep links to your visit documents private. They open only after you confirm your date of birth.

• Online booking and check-in hold a place in line but do not guarantee a time. Wait times change with how busy we are and with patients who need urgent attention first.
• Prices shown at booking or check-in are due at the time of service unless you tell us you are using insurance. Card payments are processed by Square.
• Refunds and corrections: contact us and we will work with you.

• Program: Prosper Urgent Care, Pllc patient texts. Messages are about your own visit: a thank-you and follow-up, a secure link to your visit documents or results, a login code for that link, a link to leave a review, and, if you wait in your car, an update when we are ready for you.
• Opt-in: you join by checking the unchecked, optional text box on our check-in form, or by using our text-message sign-up page. Consent is not a condition of care.
• Frequency: message frequency varies, usually a few messages per visit.
• Cost: we do not charge for texts, but message and data rates from your carrier may apply.
• Opt out: reply STOP at any time. Reply HELP for help, call (904) 990-6527, or email alex@prosperurgentcare.com. Do not use texts for emergencies; call 911.
• Carriers: carriers are not liable for delayed or undelivered messages.
• Privacy: see our Privacy Policy. SMS consent is not shared with third parties or affiliates, and we do not sell or share mobile numbers or opt-in data for marketing.

We work to keep our online services available and accurate, but they are provided “as is,” and we do not promise they will be uninterrupted or error-free. To the extent the law allows, Prosper Urgent Care is not responsible for losses caused by use of, or inability to use, our online services. Nothing here limits your rights under law or the care we owe you as patients.

We may update these terms and will post the new date above. These terms are governed by the laws of the State of Florida. Questions: support@prosperurgentcare.com.